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Privacy Notice

Effective Date: February 22, 2021 The LevelUP Consulting Group (“LevelUP”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. This notice informs you of our practices regarding the collection, use and disclosure of personal information we receive from users of our website, www.levelupconsult.com (“Website”).

Contents
  1. Scope of this Privacy Notice
  2. How We Collect Personal Information
  3. Categories of Personal Information We Collect
  4. What We use Personal Information for
  5. Legal basis for Collecting and Using Your Personal Information
  6. Collection of Personal Information from Minors
  7. Links to Third-Party Websites
  8. Marketing and Preferences
  9. Sharing Your Information
  10. Protection of Personal Information
  11. How long We keep Your Personal Information
  12. Processing in the United States and Internationally
  13. Cookies Notice
  14. Your Privacy Rights
  15. Questions and Contacts
  16. Changes to Our Privacy Notice
1.    Scope of this Privacy Notice

This Privacy Notice applies to anyone who interacts with us on our Website. This Privacy Notice provides details about the personal information we collect about you including how we use it as a personal information controller, how we protect it, and your rights as an individual in relation to its collection, storing, and processing. We may also provide you with further legal information and/or privacy notices as necessary, depending on the way we interact with you and the services we provide to you.

2.    How We Collect Personal Information

We may collect personal information about you from various interactions on our Website. These interactions may include filling in a webform or signing-up for newsletters, or other marketing materials. We may also collect personal information from you in relation to employment/job placements, or feedback on our services. Although we collect information during your interactions with our Website, which is shared with our Website service providers, this is in an anonymous, aggregated or pseudonymized form which does not focus on you individually (see “Cookie Notice” section below for more information).

3.    Categories of Personal Information We Collect

We may collect various categories of personal information from you, which may include:

  • Contact information, such as your name, address, email address, and phone numbers;
  • Professional or employment-related information, which may include, for example, employment and educational history, qualifications and skills, reference information, background check information, compensation or compensation expectations, ability to work in the United States or other countries, languages spoken, and other information contained in your resume;
  • Data used by our Website service providers or for Website analytics and research, that is used to evaluate, provide, protect, or improve our Website and service offerings. This combined personal information may include IP addresses, preferences, web pages visited prior to coming to our Website, information about browser, network, or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), and information about how you interact with our Website (such as timestamps, clicks, scrolling, browsing times and load times).
4.    What We use Personal Information For

We use the personal information we obtain about you (and may share it with our service providers, our clients, or other third parties) where we have legal basis to do so, for us to:

  • Communicate with you, including by sending you emails related to employment, marketing, and service-related announcements.
  • Evaluate job applications and interact with applicants.
  • Perform marketing or offer relevant details and informational updates related to our services.
  • Administer surveys, contests, and other promotions.
  • Manage our partner, service provider, or customer relationships.
  • Analyze your interactions with our services so we can advertise or promote additional service offerings to you where we have legal basis to do so.
  • Undertake activities to verify or maintain the quality of the services being provided, including to handle and respond to complaints or questions.
  • Detect, investigate, and prevent activity we think may be potentially illegal, unlawful, or harmful and to enforce our Privacy Policy and/or our terms or any other purpose referenced herein or therein.
  • Act in the public interest, in line with any laws that apply.
  • Comply with applicable legal requirements, such as other government regulations and industry standards, contracts, and law enforcement requests.
5. Legal Basis for Collecting and Using Your Personal Information

We process your personal information for the above purposes when we have a legal basis to do so. This could include:

  • You have consented to the use of your personal information in a particular way. When you consent, you can change your mind at any time. Details of how to exercise your rights are set out in the “Your Privacy Rights” section below.
  • We need your personal information to provide you with services and products requested by you, or to respond to your inquiries.
  • We have a legal obligation to collect and/or use your personal information, such as to comply with applicable government regulations or to comply with a court order or law enforcement request.

Considering applicable laws as well as your individual interests, rights, and freedoms, we may also collect or use personal information for a number of legitimate interests. These legitimate interests may include:

  • To manage our relationship with you, and any service providers who provide products or services for us (for example, to check that you have received a service, to validate payment for invoices, to provide any relevant marketing, etc.).
  • For research and analysis so that we can monitor and improve our services and Website.
  • To enforce or apply our policy terms and conditions or other contracts, or to protect our (or our customers’ or other people’s) rights, property, or safety.
  • To exercise our rights, to defend ourselves from claims and to keep to laws and regulations that apply to us and the third parties we work with.
  • To take part in, or be the subject of, any sale, purchase, re-structuring, merger or takeover of all or part of our business.
6.    Collection of Personal Information from Minors

Our Websites are not designed or intended to attract children under 16 years of age, and we do not knowingly collect information from minors. By using our Websites, you hereby represent that you are at least the age of legal majority in your place of residence.

7.    Links to Third-Party Websites

Our Websites may also contain links to and marketing from the websites of third parties. We have no control over the content or operation of these websites, nor do we control the confidentiality or privacy practices of the website operators. Consequently, any personal information you submit through such website is governed by the privacy policies of the website in question. It is therefore your responsibility to find out about the third-party policies to protect your personal information when visiting these third-party websites.

8.    Marketing and Preferences

We may use your personal information to send you marketing through various channels (mail, phone, social media, email, or text) however, we only use your personal information to send you marketing material if we have your permission or a legitimate interest, as described above in the “Legal basis for Collecting and Using Your Personal Information” section. If you do not want to receive direct marketing from us, you may have the right to object – for example opting out by clicking on any ‘unsubscribe’ links that appear in emails we send or contacting us at privacy@levelupconsult.com to update your contact and marketing preferences.

9.    Sharing Your Information

We may disclose to third parties, including our clients and service providers, any of the categories of personal information outlined in the “Categories of Personal Information We Collect” section above, where we have legal basis to do so. However, we normally share only the minimum relevant personal information that is required to fulfill the business purpose for sharing. We may disclose, or may have disclosed, personal information to the following categories of third parties:

  • Clients and prospective clients – for example, clients may request professional and employment-related information for purposes of evaluating our consultants’ skills, qualifications, and experience. Clients may also need to approve and process timesheet information for consultants and contractors and collect other personal information relevant to the client project.
  • Service providers who perform business functions and services on our behalf such as the provider of our customer relationship management software, or our Website;
  • Regulatory authorities, government authorities, courts, or other third parties wherever legally required of us or if we reasonably believe that such action is necessary and can be taken legally to protect the safety, rights, or property of LevelUP, our employees, our clients and service providers, any other third-party affiliates, national security, or the general public;
  • Any third parties who are involved in or the subject of any sale, purchase, re-structuring, merger or takeover of all or part of our business.

Please note that LevelUP does not sell your personal information and has not sold any personal information.

10. Protection of Personal Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information – taking care of the integrity and availability of the personal information and avoiding its damage, loss, alteration, destruction, or unauthorized use. Personal information collected about you will be handled only by authorized personnel and in compliance with applicable laws and regulations to ensure it is appropriately safeguarded. However, no safeguards can be guaranteed to be 100% effective in securing all personal information across all the environments, which includes LevelUP, our service providers, and our clients. If you have reason to believe that your or others’ personal information is no longer secured appropriately, please immediately notify us at privacy@levelupconsult.com.

11. How Long We keep Your Personal Information

Whenever we collect, use, or store your personal information, we keep it for as long as is necessary for the purpose for which it was collected, unless there are legitimate business, legal, or regulatory compliance reasons for retaining the personal information for a longer period of time.

12. Processing in the United States and Internationally

We are headquartered in the United States and we will process your personal information in the United States. Your personal information will be transferred to and stored in the United States. If we transfer personal information outside of the European Economic Area (EEA) we will implement appropriate and suitable safeguards to ensure that such data will be protected as required by applicable data protection law. For further information as to the safeguards we implement please contact privacy@levelupconsult.com.

13. Cookies Notice

A cookie is a small piece of data that a website, when visited by a user, asks your browser to store information on your device to remember you, such as your language preference. We do not use cookies on our Website with the intention to collect your personal information. Cookies set by us on our Website are called “first-party” cookies, used to help evaluate and enable website performance and functionality. We also use “third-party” cookies, which are cookies from a website domain other than our Website. These are used for our Website analytics, site functionality, marketing efforts, and to share data with the relevant third parties. The first time you visit our Website, a banner will display providing you with information about cookies and informing you of your choices related to the use of cookies while interacting with our Website. Also, if you do not want cookies to be placed to gather data related to your Website usage, most browsers allow you to automatically decline cookies, or be given the choice of declining or accepting a particular cookie (or cookies) from a particular site. If, however, you do not accept cookies, you may experience some inconvenience or a loss of certain features in your use of our Website. We use the following types of cookies for the following purposes:

  • Strictly Necessary Cookies: These cookies are necessary for our Website to function and cannot be switched off in our systems. They are usually only sent in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but then some parts of the site will not work. These cookies do not store any personal information.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality. They may be set by us or by third parties whose services we have added to our pages (for example, adding maps to show our locations).
  • Targeting Cookies: These cookies may be set on our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store personal information but are based on uniquely identifying your browser and internet device.
14. Your Privacy Rights

Depending on the jurisdiction you reside in, you may have certain rights in relation to the personal information we have collected about you:

  • Right of Access: You may have the right to make a request for details of your personal information and a copy of that personal information.
  • Right to Rectification: You may have the right to have inaccurate information about you corrected or removed.
  • Right to Deletion: You may have the right to have certain personal information about you deleted from our records.
  • Right to Restriction of Processing: You may have the right to ask us to use your personal information for certain specified purposes only.
  • Right to Object to Processing: You may have the right to object to us collecting, using, sharing, or storing (collectively “processing”) your personal information in certain cases.
  • Right to Portability: You may have the right to ask us to transfer your personal information to another company or individual in a computer-readable format.
  • Right in relation to Automated Decision Making: You may have the right to not be subject to automated decision making, or the right to have a manual review of the decision, as well as be informed of information regarding the logic used to make any automated decisions.

These rights are not absolute and do not always apply in all cases, for example residents of non-EU countries may not be entitled to certain rights. We will let you know in our correspondence with you whether and how we will be able to meet your request relating to your rights and will never discriminate against or provide discriminatory treatment to any individuals exercising their privacy rights under applicable regulations. If we are not able to meet your privacy rights request, we will explain why, and provide details of any further action you may take, for example how to appeal against a decision or contact a relevant data protection supervisory authority. To make a request related to the above privacy rights, please contact us by email at: privacy@levelupconsult.com. EU Residents have the right to lodge a complaint with the relevant data protection authority where you think we have not used your personal information or met your rights in accordance with relevant data protection law. You can find the contact information for the EU Data Protection Authorities here: https://edpb.europa.eu/about-edpb/board/members_en.

15. Questions and Contacts

We hope this Privacy Notice has been helpful in setting out the way we handle your personal information and your rights to control it. For any questions or comments in relation to this privacy notice and our privacy practices, please contact us by email at privacy@levelupconsult.com.

16. Changes to Our Privacy Notice

We will review and may make updates to our privacy practices from time to time. If we review and/or make any material changes to our privacy practices, we will update this privacy notice and change the effective date of the notice.  

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